Job Application

AUTONOMOUS ROLE –  RUN THE IT DIVISION – MANAGE A SMALL TEAM

Stellar Tech IT & Stellar Digital

45 Adelaide Road
Gawler South 5118

We’re seeking a candidate who thrive in a team environment AND who can run our IT business with authority, skill and autonomy.  As a Senior IT Technician, you’ll know the requirements of our diverse client-base for support, solutions and excellent customer service.  If you’re passionate about technology and thrive over variation and tech challenges, we should talk…

This is a hands on mixed role, working with long-term business clients, new prospects & IT matters at all levels for SMEs.

• Multi-faceted Agency and IT business – Lots of variation
• Organically growing our team and expanding our range of services
• Snacks and good coffee are on tap
• Regular Friday lunches at the pub
• Flexible working arrangements – Family comes first philosophy
• Most importantly, we like to stay calm and have fun

• Delivering excellent client service as the face of Stellar Digital/Tech whilst supporting client IT environments (both remote and onsite)
• Research, diagnosis and delivery of effective resolution to common IT problems to a range of small to medium enterprises
• Assist your team with workshop functions such as new system builds, diagnostic troubleshooting, hardware upgrades, and software repairs and refreshes
• Liaise with a range of system users, suppliers, software and hardware vendors on matters relevant to the effective delivery of IT services
• Monitor and update records and SOPs using our business applications and support tools
• Provide expert ICT technical support, both from our office and client sites
• Assist with technical website and hosting services and procedures
• Document actions & resolutions, as well as follow-up with clients

1. Possess 3-5+ years of prior experience as an IT Technician or higher within business environments.
2. Be able to manage Microsoft 365 tenancies, including Entra, Intune and SharePoint operations, migrations, setup, deployment and ongoing compliance.
3. Have attention to detail and ability to contribute to the SOP documentation culture, while practicing and engaging in ITIL practices.
4. Be customer centric and a non-technical talker for client facing discussions and consultations – That is, being able to break-down technical words/jargon into easy-to-understand explanations.
5. Possess strong engagement/communication skills for face-to-face client meetings, walk-ins, on-site visits, remote support, and overall client management.
   Proficiency in sales/quoting, procuring, building, configuring solutions (cloud, email, file sharing) and hardware (computers, IP cameras & networking systems).
6. Have demonstrated ability to manage and delegate work within a team, handling support tickets and project management to decrease ticket open times.

MSP, Helpdesk & networking experience is highly desirable.