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IT Support Technician

Stellar Tech IT & Stellar Digital

45 Adelaide Road
Gawler South 5118

About the Job

We’re seeking enthusiastic candidates who thrive in a team environment and are eager to learn. As a Junior IT Support Technician, you’ll tackle challenges head-on while providing excellent customer service. If you’re passionate about technology and ready to grow, join our expanding team at Stellar Tech!

We are seeking a junior level IT Support Technician to join our growing team.  This role is best suited to someone who loves tech and can give excellent customer service.

Hands on mixed role, working with on-going business clients & customer facing support.

Our Culture

  • Multi-faceted agency and IT business driven by passion
  • Organically growing our team and expanding our range of services
  • Snacks and good coffee are on tap
  • Regular Friday lunches at the pub
  • Flexible working arrangements – Family comes first philosophy
  • Most importantly, we like to stay calm and have fun

Key Duties / Responsibilities

  • Delivering excellent client service as the face of Stellar Digital/Tech whilst supporting client IT environments (both remote and onsite)
  • Research, diagnosis and delivery of effective resolution to common IT problems to a range of small to medium enterprises
  • Perform workshop functions such as new system builds, diagnostic troubleshooting, hardware upgrades, and software repairs and refreshes
  • Liaise with a range of system users, suppliers, software and hardware vendors on matters relevant to the effective delivery of IT services
  • Monitor and update records using our business applications and support tools
  • Provide other Level 1 & 2 ICT technical support, both from our office and client sites
  • Assist with technical website and hosting services and procedures
  • Document actions & resolutions, as well as follow-up with clients

The Ideal Candidate Will

  • Possess 2 years or more prior experience in a Level 1 support role or higher within business environments
  • Be able to demonstrate a strong focus on providing superior customer service
  • Have hands on experience with Microsoft Windows desktop & server operating systems, Office 365 and other cloud-based technologies
  • Demonstrate experience with industry standard backup and anti-virus software and hardware technologies and techniques
  • Possess advanced desktop support experience
  • Have troubleshooting skills for basic and complex networking and software issues
  • Be able to navigate and administer web environments such as WordPress, Cpanel and WHM
  • Have the ability to effectively communicate with all levels of users both verbally and in writing. Show us you can translate complex IT issues into simple, comprehensive steps that a non-technical audience can understand.
  • Have a vehicle and Australia Driver’s license
  • Have a passion and drive for IT that is clearly evident

Apply Online

Contact us
Phone: 08 8522 3997 www.stellartech.com.au support@stellartech.com.au
Locate us
Tanunda: 4 John Street, Tanunda
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About Stellar Tech
At Stellar Tech IT, we pride ourselves on providing prompt and professional computer support services. We can also help with laptops, tablets, mobiles and networking issues. Our goal is to give our customers the best experience possible. We use plain English to explain problems to customers and teach them a few things along the way. 
 
 
 
 
 
 
 
  
 
 
 
 Ima Tecup 
 
 
 Ima Tecup 
 
2022-01-17
 
 
  
Brilliant..perfect and life saving..highly recommend.
Robyn Summers.
  
 
  
 
 
 
 Ellen Fritz 
 
 
 Ellen Fritz 
 
2021-01-11
 
 
  
They were very understanding  ,as l am a novice really  , could not have been more helpful  , excellent
  
 
  
 
 
 
 Julia Emms 
 
 
 Julia Emms 
 
2020-02-04
 
 
  
Thank you Dan for fixing the problem with our son’s laptop! It runs perfectly now. Dan provides fast, polite, great service and gives easy-to-understand explanations of the issues he finds. We have used Dan at Stellar Tech IT previously for our business and would highly recommend his service.
  
 
  
 
 
 
 S “DarkGhoulGame” B 
 
 
 S “DarkGhoulGame” B 
 
2019-10-21
 
 
  
Quick and easy service, bought some Thermal Paste for a good price on time.
  
 
  
 
 
 
 Shane Emms 
 
 
 Shane Emms 
 
2019-03-26
 
 
  
Thank you to Dan at Stellar Tech IT; always courteous and prompt fixes to any of our computer issues at Adelaide Heating and Cooling (Gawler). Thanks for the fix today! Couldn't fault the service; 100% happy to recommend. This is the third time we've had Dan resolve a computer issue and we will continue using Dan/Stellar Tech IT for any future computer Tech support.
  
 
  
 
 
 
 jarrad azemovic 
 
 
 jarrad azemovic 
 
2017-02-01
 
 
  
5 star! Very impressive response time to messages and helped me alot trying to get my home network working. Very polite and clear with responses via message. Couldn't have asked for a better service that they provided!
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